Ascend & Scale

A Marketing Guy and a CFO Just Agreed on Everything. That Should Worry You.

A friend named Fabi introduced me to a guy this week. Dante. Runs a marketing agency, sharp as hell, 33,000 followers on TikTok talking about stuff most marketers wouldn't touch.

And I'll be honest with you. I got on that call half-expecting the usual.

You know the type. Marketing guy. Lots of talk about reach and funnels and we'll 10x your leads. I run a CFO practice. We're supposed to be natural enemies. So I'm sitting there waiting for the part where we don't see eye to eye.

It never showed up.

Ten minutes in he says it, kind of offhand, like it's the most obvious thing in the world. Revenue is a vanity metric. And then he keeps going. Tells me the first thing his agency does when they sign a new client isn't a campaign or a funnel or a single ad. It's financial modeling. LTV, CAC, the economics of the sales team. Because if you don't understand the money first, he says, the marketing just blows the company up faster.

I went quiet for a second. (I've got this thing where I look away when I'm thinking. Anyone who's been on a call with me knows it. Looks like I checked out. I didn't.)

A marketing guy. Telling me to slow down and look at the numbers before spending a dollar.

Here's the part that stuck with me, and it's not really about marketing or finance at all.

He told me he asks every founder the same two questions on a first call. What's your CAC to LTV. What's your sales cycle. And out of everybody he's ever asked, he can count the ones who knew the answer on one hand.

I run that same test from my side of the table. Same blank look. Every single time.

And it's not because these are dumb people. They're not. Some of the sharpest operators you'll ever meet. It's that nobody ever sat them down and made the numbers mean something.

So sit with this. You've got a marketing guy and a money guy, two people who'd argue about almost everything else, walking in from opposite ends of the building and pointing at the exact same thing. When that happens, it's not a coincidence. That's the tell. You found the bottleneck.

And the bottleneck is almost never revenue. It's that nobody can actually see the numbers.

Let me give you a real one.

I've got a client doing about $7M. Good people, conservative, the kind of guys who double-check everything twice. Their conversion rate off a qualified lead was sitting at 23%.

Now these are buyers who already came looking. Niche industry, maybe a few hundred companies on the planet do what they do. 23% is money on the floor.

So I did the math right there in front of him. Move it to 30, which still isn't even good, just fine, and that's another $200,000 a month in revenue. Call it $100,000 of it in profit. And here's the kicker. His LTV to CAC was five and a half. Every dollar he put into marketing came back five times over, and somehow not one person had ever told him to spend more.

His old agency? Handed him a 150-page report that said nothing. Never mentioned LTV. Never mentioned his conversion rate. They were marketing a company and they couldn't have described his customer if you'd paid them to.

Which is Dante's whole point, just said from the other chair. You can't market what you can't see. And you can't see it without the numbers.

One more thing and then I'll let you go.

He asked me if I tell clients to build the company to be sellable even when they've got zero interest in ever selling. Yeah. Always. And not for the reason everybody gives.

You might never want to sell. Doesn't matter. You don't get to pick every exit. You get sick. A partner walks. The market does something stupid. Tomorrow you get cancer, God forbid, and now you have to sell, on the worst possible day to do it.

A company built to be sellable is just a company that's clean, honest, and not secretly running on you being in the building. The exit is optional. The discipline that gets you there is not.

A business is one of the biggest investments you'll ever hold. Only difference is you actually control this one. So the game was never to grow the revenue. It was to grow what the thing is worth.

And most founders never make that flip. They walk into a room, say we're at $3.5 million, everybody nods, and not one person asks the only question that pays the bills. What's left after?

So here's what I'd sit with this week.

Do you know your CAC to LTV? Not roughly. The actual number.

If a marketer and a CFO tore into your business tomorrow, would they land on the same problem? And be honest with yourself, do you already know what it is and just don't want to look at it?

And the quiet one. If someone else had to run your company next week, would it survive the handoff?

I keep relearning the same lesson. This stuff gets simple the second somebody makes you look.

So let me make you look. For free.

And do me one favor. Guess if you have to. "I have no idea" is a completely fine answer, and honestly the most honest one, because that's exactly where almost every founder I work with started.

A marketing guy and a finance guy spent forty minutes agreeing on this. The answer was never the hard part. Looking is.

Cruz

Originally published on LinkedIn.